Refund policy

Due to the nature of our products, all Natalie Grace House of Scent purchases are final sale. We do not accept returns, exchanges, or refunds once an order has been placed.

Please review your order carefully before checkout. If your item arrives damaged or there is an issue with your order, please contact us within 48 hours of delivery with your order number and photos of the item and packaging so we can review it.

We appreciate your understanding and support of Natalie Grace House of Scent.

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All sales are final. Due to the nature of our fragrance and scent products, we do not accept returns, exchanges, or refunds. If your item arrives damaged, please contact us within 48 hours of delivery with photos and your order number.